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TereaCOD

Contact

Talk to the support desk

Enquiries, safety reports and privacy requests — Sunday–Thursday, 9:00–18:00 GST. Replies within two business days.

Contact details

General enquiries

hello@tereacod.ae

Support desk

support@tereacod.aeReplies within two business days

Phone

+971 4 000 0000

Address

Level 14, Boulevard Plaza Tower 1Downtown DubaiDubai, United Arab Emirates

Hours

Sunday–Thursday, 9:00–18:00 GST

Social

Complaints

  1. Support desk first. Raise the issue with support (support@tereacod.ae). We reply within two business days and aim to resolve most complaints at this step.
  2. Compliance office second. Unresolved cases escalate to the compliance office, which responds in writing within five business days of escalation.

The formal procedure is described in Consumer Information. Safety reports can be raised through the same channel.

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Replies within two business days, Sunday to Thursday.